PAYMENT POLICY:
A valid credit or debit card is required to purchase your scheduled event and will be paid in full within 48 hours of your reservation acceptance email. If the reservation is made within 72 hours of the scheduled event time, then payment needs to be paid in full upon receiving the reservation acceptance email.
CANCELLATION/REFUND/RESCHEDULE POLICY:
***There will be a $150 cancellation fee for all events canceled after payment is received***
Events canceled up to a week before the scheduled event will be refunded in full ***less the cancellation fee***. There will be NO REFUND if the event is canceled within one week of the scheduled event.
We will make every effort to postpone/reschedule your event, with no penalty, to another date should cancellation be necessary.
LAST-MINUTE BOOKING SURCHARGE: $50
A last-minute booking is any booking made within a week before your event. In this case, your total fee will have an extra charge of $50. Upon booking acceptance, you will receive an updated email with the new amount reflecting this surcharge.
TRAVEL SURCHARGE:
Our primary service area is a 10-mile radius of Chula Vista, zip code 91915. We also service a “secondary” area of up to 70 miles but must add a fuel surcharge fee when we travel to the secondary area. See our Service Area page for coverage areas.
ONLINE GAMING:
It is important to keep in mind that playing Fortnite and other online games requires a stable internet connection. If your WIFI service area is weak, you may experience lag or difficulty loading the game. Furthermore, updates on games, tournaments, and game server shutdowns can happen unexpectedly and are out of our control. As a result, these updates may cause temporary unavailability of the game. Please note that we cannot be held accountable for any issues that may arise due to these circumstances.
BAD WEATHER:
The Out of Control Gaming trailer was designed for all types of weather conditions. The truck is insulated and climate-controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding, and/or extremely heavy rains, etc.) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff, and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated storm or other strong weather events) please contact us to begin the rescheduling.
SUPERVISED CHILDREN:
Out of Control Gaming requires a parent or responsible adult to be present inside our game truck for parties with guests under age 6 and just outside of the trailer at all times for older children. Guests under 16 require a parent or guardian to be on the property and within contact of the game coaches should a need to contact them arise.
ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel, or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Out of Control Gaming equipment. Any observed use of illegal narcotics or legal narcotics used illegally will result in the termination of the party immediately.
DAMAGE/INJURY:
Neither Out of Control Gaming nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the truck in a specific location. This includes both the above grounds and below-ground property/equipment damage. Additionally, Out of Control Gaming reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of the same by clients’ guests. Neither Out of Control Gaming nor its employees assume any responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
FOOD/DRINK:
Out of Control Gaming does not allow any food or drinks into the video game truck. Please have your guests consume them outside of the trailer before entering.
PICTURES:
While your party is in effect, the Game Coaches may be taking pictures of the party from inside the trailer. We may use these photos on our Facebook page and/or our website. If you do not want our Game Coaches to take these pictures or post them on the Fan Page, please contact us before the party or let the Game Coaches know immediately upon our arrival. This is a service we provide to our guests so they can be sure to capture their party as it happens.
INVITATIONS:
We will mail all of your invitations to the address you provided as the billing address of your credit card. If you prefer to make other arrangements please contact us. Invitations will be mailed upon receipt of payment.
TIPS:
Our Game Coaches are there to make sure that your group is making the most of our high-tech fun. They tutor, inspire and entertain. Tipping for good service is a great idea, but not required.
OUR TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coaches will not park anywhere that may cause a danger to persons, property, or equipment. Our truck and trailer combination is very long and we will need a minimum of 65 feet of space to park. Additionally, our Game Coaches will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS:
Out of Control Gaming will not play any “M” rated or higher game in the video game truck without authorization from the client before the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer, or let our Game Coaches know as soon as you can after he gets there.
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